🔄 Returns & Refunds Policy

At Globalsource LLC, we want customers to shop with confidence. If there is an issue with your order, please review our return and refund policy below for full details on eligibility, timelines, and procedures.

📌 Return Eligibility

We accept returns for eligible items within 30 days from the date of delivery.

To qualify for a return, the item must meet the following conditions:

  • Be unused and in its original condition

  • Be returned in the original packaging

  • Include all accessories, parts, manuals, or other included materials

  • Not be damaged due to misuse, improper handling, or normal wear and tear

We reserve the right to refuse returns that do not meet these conditions.

🚫 Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items marked as final sale

  • Gift cards

  • Downloadable or digital products

  • Personalized or custom-made items

  • Items returned in used, damaged, or altered condition not caused by us

If a product is non-returnable, this will typically be stated on the product page or at checkout.

📝 Return Request Process

To initiate a return, please contact us first with your order details.

Please include:

  • Your full name

  • Order number

  • Reason for the return

  • Photos of the item, if it arrived damaged or incorrect

Our team will review your request and provide return instructions if your return is approved.

📦 Return Shipping

Customers are generally responsible for the return shipping cost unless:

  • The wrong item was sent

  • The item arrived damaged

  • The item arrived defective

In approved cases involving our error, we may provide a replacement, refund, or return assistance as appropriate.

We recommend using a trackable shipping service when returning items, as we are not responsible for returns lost in transit.

💵 Refund Eligibility

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to the original payment method used for the purchase.

Refunds may be granted in the following cases:

  • The returned item meets our return conditions

  • The item was defective or damaged upon arrival

  • The wrong item was shipped

  • The order was canceled before shipment

⏳ Refund Processing Time

If your refund is approved, please allow 5–10 business days for the refund to appear in your account, depending on your payment provider or financial institution.

Please note that original shipping charges are generally non-refundable, unless the refund is due to our error.

❌ Late or Missing Refunds

If you have not received your refund yet:

  • Check your bank account again

  • Contact your credit card company or payment provider

  • Contact your bank, as processing times may vary

If you have done all of the above and still have not received your refund, please contact us for assistance.

🔁 Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you need an exchange, please contact us with your order number and photos of the item received.

🚚 Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos showing the problem

We will review the case and work to provide a suitable resolution.

📭 Canceled Orders

Orders may be canceled before they are shipped.

If your order has not yet been processed or dispatched, you may request a cancellation for a full refund.

Once an order has been shipped, it can no longer be canceled and must go through the return process instead.

📞 Contact Information

Globalsource LLC
📍 2086 Montclair Plaza Ln, Montclair, California 91763, United States
📧 Email: [email protected]
📞 Phone: (703) 273-4525